At Cool Design Hub (owned and operated by Alex Nunez Labarca), we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our Website-as-a-Service (WaaS) platform, which provides website development, hosting, domain registration, SSL certificates, UI design, and monthly support under a subscription model.

1. Information We Collect

We collect various types of information to deliver our services and improve your experience. The types of information we may collect include:

When you sign up for a subscription or use our services, we may collect the following personal information:

• Name
• Email address
• Billing and payment information
• Contact details (e.g., phone number, mailing address)
• Domain and website preferences
• Business details

We collect technical data automatically when you use our website and services, such as:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited on our website
• Cookies and tracking data (see Cookies and Tracking Technologies below)

2. How We Use Your Information

We use your information to provide and improve our WaaS platform and services, including but not limited to:

• Account setup and management: To create and manage your account, process payments, and communicate with you about your subscription.
• Service delivery: To design, develop, host, and maintain your website, including domain registration and SSL implementation.
• Customer support: To respond to your inquiries, provide technical assistance, and resolve issues.
• Marketing and communication: To send you important updates, newsletters, or offers related to our services (you can opt-out of marketing communications at any time).
• Legal compliance: To meet legal obligations, such as tax reporting or responding to lawful requests for information.

3. Sharing and Disclosure of Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted third parties in the following circumstances:

• Service Providers: We may share your information with vendors or contractors who assist in delivering our services (e.g., payment processors, domain registrars, hosting providers). These third parties are bound by strict confidentiality agreements.
• Legal Requirements: We may disclose your information to comply with legal obligations, such as responding to a court order or government request.
• Business Transfers: If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction, with notice provided to you.

4. Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, or disclosure. These measures include:

• Secure servers and encryption (including SSL for secure transmission of data).
• Regular security audits and vulnerability assessments.
• Access control policies that restrict access to personal information to authorized personnel only.

However, no method of transmission over the internet or electronic storage is 100% secure, so while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, improve functionality, and track usage patterns. Cookies are small data files stored on your device that allow us to recognize your browser and capture information like session data and preferences.
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Types of cookies we use:

• Essential cookies: Necessary for the functioning of our site and services.
• Performance cookies: Help us improve the performance and usability of our site by analyzing usage data.
• Advertising cookies: Used to deliver tailored content and marketing based on your browsing activity.

You can control cookie settings through your browser preferences. However, disabling cookies may affect your ability to use certain features of our website.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. After you cancel your subscription, we may retain certain information to comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer necessary, we securely delete or anonymize it.

7. Your Rights and Choices

You have the following rights regarding your personal data:

• Access: You can request access to the information we hold about you.
• Correction: You can request that we correct inaccurate or incomplete information.
• Deletion: You can request the deletion of your personal data, subject to legal and contractual obligations.
• Opt-out: You can unsubscribe from marketing communications at any time by following the opt-out instructions in those emails.

To exercise any of these rights, please contact us at privacy@cooldesignhub.com.

8. Children's Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors. If we discover that we have unintentionally collected personal data from a child under 18, we will delete such data as quickly as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or other business needs. When we make changes, we will update the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Cool Design Hub (owned and operated by Alex Nunez Labarca)
Email: info@cooldesignhub.com